I've been trying to download a section of a map as a PDF for many days but have been unable to. I keep getting an error page that reads "The server is too busy at the moment. Please wait a few minutes before trying again."

In looking at other similar questions that have been asked, the typical response is "because the servers are overloaded. Wait until they're below 25", as seen in this question/answer https://help.openstreetmap.org/questions/21192/error-export-load-average-on-the-server-is-too-high-at-the-moment

It's recommended to check this page to make sure that the level is below 25. I'm seeing that it's well below 25 (below 10 even) and yet I still keep getting this error.

http://munin.openstreetmap.org/openstreetmap/yevaud.openstreetmap/load.html

I have tried exporting a smaller chunk of the map but that still doesn't help. Any help or advice would be appreciated. Much thanks ahead of time!

asked 15 Apr '15, 02:56

EChrisDenney's gravatar image

EChrisDenney
26112
accept rate: 0%

edited 15 Apr '15, 12:44

aseerel4c26's gravatar image

aseerel4c26 ♦
32.2k16239552

interesting, maybe the pdf creation is done by another server now. However, the time at around 2:00 UTC (the time of your question) looks like a very low load time on yevaud and I guess this is a similar pattern also for other servers (due to geographic/time zone distribution of our users). Maybe asking the server admins (e.g via the "admin" component at our trac) would be applicable if that does not work for anybody all the time.

(15 Apr '15, 13:18) aseerel4c26 ♦

Thanks for the response aseerel4c26. I had it working for me last week, but then when I tried it again this weekend it didn't work. I tried it every day since then, multiple times per day, at multiple hours of the day. Same results.

How might I mention this to the server admins? I visited the link you provided but don't see a way of getting a message to them.

(15 Apr '15, 19:21) EChrisDenney
1

Also take a look at similar questions, for example How do I export map images of larger areas?.

(15 Apr '15, 19:39) scai ♦

@scai: right, other options exist.

@EChrisDenney: Yes, I meant the server admins (I can do that for you, of course). I will try an PDF export of a small, not densely mapped area later to see if it works for me. If it works for someone, please mention here.

(15 Apr '15, 20:12) aseerel4c26 ♦
1

@scai @aseerel4c26 I'm actually trying to export a very small area, just one street in a quiet suburban neighborhood. https://www.openstreetmap.org/#map=18/42.13273/-72.73832

(15 Apr '15, 20:52) EChrisDenney
2
(16 Apr '15, 14:51) aseerel4c26 ♦
2

Thank you so much @aseerel4c26. I really hope I can use this tool again as it was very valuable to me.

(16 Apr '15, 16:45) EChrisDenney
showing 5 of 7 show 2 more comments

I had asked the admins: https://trac.openstreetmap.org/ticket/5308 . It looks like there was an error in the webserver program code, which has been fixed now (thank you, @TomH). Except than in the very busiest periods you now should be able to do exports. I tried to export a whole small city to pdf (server load is at 170 - quite a busy time): works.

The server load number is no direct limit any more, but you may use it to to spot not-that-busy periods in case it does not work at a specific point in time.

permanent link

answered 16 Apr '15, 18:59

aseerel4c26's gravatar image

aseerel4c26 ♦
32.2k16239552
accept rate: 18%

It's fixed! Oh my goodness thank you so much. This was very stressful for me as I had a very important project I was working on. Thank you so much @aseerel4c26

(16 Apr '15, 16:52) EChrisDenney
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question asked: 15 Apr '15, 02:56

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last updated: 16 Apr '15, 18:59

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